“When you are running a busy engineering manufacturing workshop, good support, backup & a can-do attitude from professional suppliers is a must & Total CNC have it in spades.”
This comment by a Total CNC Products customer of 15 years’ standing summarises the reasons for the growth Total CNC Products has shown since its establishment in July 1993. Auckland-based Total CNC Products is a CNC machine tools, CNC machine accessories, and quality cutting tools specialist. Managing director Rodney Oxford believes building long-term customer partnerships is an essential element of ensuring the team supplies the best solution to buyers’ machining requirements.
“We guarantee our customers will receive ongoing technical support, service, and training long after the installation of a CNC machine … and the service and support team in turn guarantees the performance of our customers’ CNC machine to their clients. Our ability to support our customers with tooling, machine accessories, and a large range of cutting tools is a matter of pride for us – we are the only New Zealand company to offer the complete machining package,” he comments.
Total CNC Products offer quality machines such Kitamura, Victor, Microcut and KaoMing into the NZ market, as well as reputable tooling brands like Kennametal, DHF and Rego-Fix. “Our supplier partnerships empower us to provide customers with proven quality, performance, and reliability at the highest end of Japanese and Taiwanese technology. And our ability to supply a comprehensive range of CNC machine tool accessories enable us to supply a customer with the complete machine package,” he says. This includes jigging and fixturing, clamping systems, machine vises, and precision tool holders. Inserted and solid carbide cutting tools including end mills, ball nose cutters, and drills can be delivered locally, same day or overnight, by a fast and reliable courier network.
Total CNC have installed in excess of 250 CNC machine tools across New Zealand and these machines are all fully supported by its professional service team, Mr Oxford says. “We have an in-house staff of three service technicians, which sets us apart and at the top of the CNC service industry.”
Late-model used machines offer customers an excellent opportunity to purchase a CNC machine at an economical price. All Total CNC’s trade-in and used CNC machines are comprehensively inspected, serviced, and tested by Total CNC service technicians. All machines can be viewed operating prior to purchase.
The customer who made the above opening comment is one of many who speak from long experience dealing with Total CNC. “What really stuck about that first purchase wasn’t so much the machine, but the professionalism of the company and their ability to follow through and do what they said they would do. That was the first of 16 machines, and we haven’t bought from anyone else since … Total CNC support their product. Some of our plant has been running for 14 years, across two shifts and their support to us is guaranteed 100 percent,” they add.
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